Customer Success Manager
Job Summary
Driving customer retention and growth, the full-time remote Customer Success Manager will execute the Customer Success strategy for 700 Digital Retail dealer customers, ensuring they achieve measurable business outcomes through strong partnership and proactive engagement.
Key responsibilities
- Execute Customer Success strategy to maximize retention, adoption, and expansion for Digital Retail dealer customers
- Deliver measurable business outcomes, including adoption, lead generation, sales, and gross profit for participating dealers
- Own strategic impact on Gross Retention Rate (GRR) and Net Revenue Retention (NRR) while identifying at-risk accounts and supporting account growth strategies
Required qualifications
- Bachelor's degree required
- 3-5 years of Dealership or Vendor Digital Retail experience
- 5+ years of progressive experience in Customer Success, Account Management, or Customer-Facing roles
- 5+ years of experience leading high-performing Customer Success or Digital teams
- Strong understanding of technology-enabled solutions, platforms, or SaaS products
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,185 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
