Customer Success Manager

Job Summary

Managing a complex portfolio of customer relationships, the full-time remote Customer Success Manager II will focus on customer health, retention, renewals, and growth while serving as a strategic advisor and coordinating cross-functional resources to ensure strong business outcomes.

Key responsibilities

• Own an assigned book of business, ensuring customer health, retention, and revenue growth
• Lead renewal strategy and execution for assigned accounts, including contract reviews and negotiations
• Analyze customer data to create insights and recommendations that drive value and guide decisions

Required qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience preferred
• 3-5+ years of experience in Customer Success, strategic account management, or related fields
• Demonstrated ability to independently manage a customer portfolio with a focus on retention and revenue growth
• Strong consultative skills with the ability to connect customer needs to solutions
• Proficiency with CRM systems and digital productivity tools