Customer Success Manager
Job Summary
Owning a designated book of business, the remote Customer Success Manager will manage the complete customer lifecycle from onboarding to renewal, focusing on retention, growth, and customer satisfaction.
Key responsibilities
- Manage the full customer lifecycle, including onboarding, adoption, expansion selling, and renewals
- Lead customer retention initiatives and collaborate with sales and internal teams to support new customers
- Develop expertise in e-commerce and the product suite, providing insights through data analysis and reporting
Required qualifications
- Bachelor's Degree or equivalent experience
- Experience in Account Management or Customer Success within digital media, e-commerce, technology platforms, or SaaS
- Proven ability to manage and grow a substantial book of business
- Experience with major retailers such as Amazon, Best Buy, or Walmart is a plus
- Strong multitasking and prioritization skills; project management experience is desired
Complete Job Description
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