Customer Success Manager
Job Summary
Owning a portfolio of high-impact accounts, the full-time remote Customer Success Manager will drive product adoption, monitor account health, and serve as the primary point of contact to ensure optimal platform utilization and long-term retention.
Key responsibilities
- Build and maintain trust with assigned accounts while collaborating with Account Management to identify upsell opportunities
- Monitor account health and conduct regular business reviews to align solutions with customer KPIs, proactively addressing client needs
- Become a subject matter expert on the platform, guiding clients through complex workflows and advocating for their needs with internal teams
Required qualifications
- Bachelor's degree or equivalent practical experience
- 3+ years of experience in SaaS Customer Success, Account Management, or related client-facing roles
- Strong understanding of core SaaS metrics such as ARR, GRR, NRR, and Churn
- Experience with modern Customer Success Platforms and CRMs, such as Salesforce
- Proactive problem-solving abilities with a focus on data-driven insights
Complete Job Description
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