Customer Success Manager
Job Summary
Building the customer success practice for Attendance Plus, the full-time Manager, Customer Success will manage strategic accounts, hire and coach a team of Customer Success Managers, and develop the customer success model while working remotely.
Key responsibilities
- Managing a portfolio of strategic Attendance Plus customers, ensuring their outcomes and renewals
- Hiring, coaching, and developing a team of Customer Success Managers to serve as trusted advisors
- Creating the Attendance Plus customer success model, including engagement strategies and success plans
Required qualifications
- 5+ years in a Customer Success or Account Management role, with K12/EdTech/MTSS experience preferred
- 2+ years of experience leading and developing a customer-facing team
- Experience in building processes for new products or markets
- Proven track record of managing strategic relationships with executive stakeholders
- Demonstrated success in driving customer adoption, retention, and expansion
Complete Job Description
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