Customer Success Manager
Job Summary
Owning the outcomes for a portfolio of mid-market and enterprise accounts, the full-time remote Customer Success Manager will drive adoption of Spekit's solutions, build strategic relationships with key stakeholders, and ensure customers realize value while identifying expansion opportunities.
Key responsibilities
- Manage post-implementation relationships, guiding accounts from adoption through renewal and advocacy
- Facilitate strategic business reviews that align Spekit's impact with customer revenue goals
- Proactively monitor account health, addressing churn risks and managing escalations with urgency
Required qualifications
- 4-8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company
- Demonstrated track record of net revenue retention, including renewal rates and expansion ARR
- Experience managing mid-market or enterprise accounts with ARR in the $30K-$200K+ range
- Proven ability to build relationships with VP and C-suite level stakeholders
- Familiarity with Salesforce, Gainsight, or similar customer success tools is preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 42,237 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
