Customer Success Manager
Job Summary
Motivated and experienced, the full-time Customer Success Manager will manage a portfolio of mid-market accounts remotely, serving as a strategic partner to senior stakeholders while supporting onboarding, engagement, renewals, and account retention.
Key responsibilities
- Serve as the primary point of contact and trusted advisor for customers, building relationships with HR leaders and senior stakeholders
- Lead onboarding and implementation for new customers, ensuring technical and operational readiness
- Develop success plans aligned with customer objectives, monitoring engagement and facilitating business reviews
Required qualifications
- 3+ years of experience in customer success, account management, or consulting
- Expertise in managing senior stakeholder relationships
- Familiarity with healthcare, benefits, or HR tech is a plus
- Strong analytical skills with the ability to drive outcomes using data
- Strategic thinker with a passion for improving mental health access
Complete Job Description
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