Customer Success Manager

Job Summary

Taking on a customer-facing role, the full-time Customer Success Manager will lead a large virtual team to ensure successful adoption and productive use of IFS products and services, while fostering strong customer relationships and driving satisfaction remotely.

Key responsibilities

• Manage program deliveries and orchestrate a virtual team to enhance customer success
• Drive customer satisfaction and loyalty by understanding desired outcomes and facilitating the adoption of new features
• Lead executive steering committee meetings and communicate progress to senior leadership teams

Required qualifications

• Delivery project experience in customer-facing roles, preferably with IFS
• Industry experience, particularly in Manufacturing, with knowledge of relevant trends and KPIs
• Strong understanding of delivery methodologies and service offerings
• Bachelor's degree, master's degree, or equivalent work experience in a relevant field
• Fluency in English and local language, both verbal and written