Customer Success Manager
Job Summary
Supporting smaller school districts across the country, the full-time remote Customer Success Manager will manage client engagement, assess data for strategic initiatives, and facilitate the renewal process while building strong relationships with district executives.
Key responsibilities
- Collaborate with the team to meet engagement, usage, and renewal targets for assigned districts
- Analyze usage and outcome data to assess district health and determine necessary actions
- Maintain updated account records in a CRM and provide structured customer feedback to the Product Team
Required qualifications
- 3+ years of professional experience, with at least 1 year in implementation and customer success for a SaaS company, preferably in K12 or EdTech
- Strong project management skills and the ability to manage a large book of business
- Experience working in a remote environment
- Technical proficiency with Google Suite and Apple/Mac products
- Willingness to travel 10% of the time for customer meetings and events
Complete Job Description
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