Customer Success Manager
Job Summary
Owning post-sale relationships, the full-time remote Customer Success Manager will drive customer retention, manage renewals, and identify expansion opportunities while building impactful relationships with clients.
Key responsibilities
- Manage customer renewals to achieve a retention target of 97% or higher
- Proactively identify churn risks and drive product adoption initiatives
- Conduct regular customer check-ins and execute quarterly business reviews (QBRs) to ensure strategic outcomes
Required qualifications
- Experience in Customer Success, Account Management, or a related field, preferably in SaaS or healthcare
- Proficiency with CRM tools and a data-driven decision-making approach
- Demonstrated ability to manage a large portfolio of accounts effectively
- Strong relationship-building and organizational skills
- Self-driven with a proactive, growth-oriented mindset
Complete Job Description
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