Customer Success Manager
Job Summary
Managing a portfolio of customers, the full-time Customer Success Manager will proactively engage with clients to ensure value realization from Verato solutions while working remotely.
Key responsibilities
- Own a named portfolio of accounts and maintain situational awareness for each account
- Build trusted relationships with customer stakeholders through timely and relevant engagement
- Lead regular customer check-ins to connect solution usage with desired outcomes and risks
Required qualifications
- Bachelor's degree in business, information systems, technology, healthcare, or a related field, or equivalent practical experience
- 1-2 years of hands-on Customer Success Manager experience in B2B Healthcare focused SaaS
- Demonstrated experience in customer engagement, adoption, and retention throughout the post-sale lifecycle
- Experience using Salesforce, Gainsight, or a comparable CRM/customer success platform
- Ability to learn technical products and translate product capabilities into business recommendations
Complete Job Description
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