Customer Success Manager
Job Summary
Leading a growing Commercial team, the full-time Manager of Customer Success will hire and develop CSMs, enhance customer value through executive relationship management, and drive renewals and expansion efforts while working remotely.
Key responsibilities
- Hire, onboard, and coach Commercial CSMs to improve customer workflows and adoption
- Establish metrics for customer success and facilitate quarterly business reviews with senior stakeholders
- Own team performance related to retention and expansion, building playbooks and supporting escalations
Required qualifications
- 5+ years in B2B SaaS Customer Success, including 2 years of people management
- Experience with mid-market deal cycles, including renewals and expansions for accounts worth $100K annually
- Proven track record of delivering team retention and expansion results
- Demonstrated ability to build executive relationships and coach across organizational levels
- Strong product fluency and analytical judgment related to customer goals and usage data
Complete Job Description
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