Customer Success Manager

Job Summary

Serving as the primary point of contact for assigned clinical practices, the full-time remote Customer Success Manager will drive product adoption, satisfaction, and retention by proactively solving issues and optimizing workflows related to EHR and RCM technology.

Key responsibilities

• Act as a trusted advisor for clinicians, ensuring effective use of the Osmind product and services
• Proactively identify and resolve issues that hinder clinicians' use of the platform, enhancing overall satisfaction and retention
• Deliver tailored training sessions to practice staff, fostering confidence and fluency in product usage

Required qualifications

• 3-5 years of experience in customer success, account management, or implementation at a SaaS company, preferably in healthcare or EHR
• Direct experience with Revenue Cycle Management (RCM) processes and electronic health record (EHR) systems
• Proven track record in client relationship management or practice consulting roles
• Strong communication skills to convey complex operational concepts to clinical and administrative stakeholders
• Demonstrated ability to manage multiple clients or projects simultaneously with minimal supervision