Customer Success Manager
Job Summary
Seeking an experienced Customer Success Manager, Scaled to join a fully remote team, this full-time role will manage onboarding for new customers, foster long-lasting partnerships, and design scalable customer engagement programs in a B2B SaaS environment.
Key responsibilities
- Design and execute scaled customer success initiatives to enhance onboarding efficiency and customer growth
- Manage a diverse portfolio of scaled and mid-market customers throughout the entire customer lifecycle
- Collaborate with cross-functional teams to develop scalable customer enablement programs and identify product improvements
Required qualifications
- 5+ years in a customer-facing role at a SaaS company, with a total of 8-10 years of professional experience
- Proven experience in implementing scaled customer success initiatives
- Ability to balance human touch and tech-touch in customer interactions
- Experience in maintaining outcome-based relationships with a diverse customer account portfolio
- Familiarity with UX research, design, or related fields is a plus
Complete Job Description
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