Customer Success Manager
Job Summary
Owning a portfolio of merchants, the full-time remote Customer Success Manager will drive customer success by ensuring operational stability, facilitating feature adoption, and identifying growth opportunities through value-added services.
Key responsibilities
- Lead post-launch success and ensure merchants achieve operational "go-live" through rigorous success plans
- Define success metrics for each account and proactively monitor health indicators to prevent issues
- Identify churn risks early and manage escalations while advocating for merchant needs across internal teams
Required qualifications
- Fluent in English with exceptional written and spoken communication skills for executive audiences
- 3+ years of experience in Customer Success with a proven track record in renewals and growth outcomes
- Strong knowledge of fulfillment, shipping, or e-commerce operations, preferably with 3PL experience
- Analytical mindset capable of interpreting operational data and translating insights into actionable plans
- Experience with services-led discovery and the ability to articulate value effectively
Complete Job Description
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