Customer Success Manager
Job Summary
Owning a portfolio of complex mid-market accounts, the full-time Customer Success Manager will serve as a trusted advisor, driving customer retention and expansion through personalized success plans and executive business reviews in a remote-first environment.
Key responsibilities
- Own a portfolio of mid-market accounts, aligning product capabilities to customer goals and workflows
- Anticipate churn risks and develop personalized success plans to maintain relationships across multiple stakeholders
- Lead executive business reviews that connect product adoption data to measurable business outcomes
Required qualifications
- 5-8 years in customer-facing SaaS roles with experience managing complex mid-market accounts
- Proven ability to independently identify and execute upsell and cross-sell opportunities
- In-depth knowledge of product capabilities and integration troubleshooting
- Strong process discipline with adherence to established frameworks and SLAs
- Proficiency with Salesforce and Gainsight for managing customer touchpoints and workflows
Complete Job Description
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