Customer Success Manager

Job Summary

A company in the Information Technology industry is looking for a Customer Success Manager.

Position Responsibilities

• Drive customer awareness of product features and services to maximize adoption and full value of their purchased solutions
• Develop and maintain strong cross-departmental relationships
• Optimize customer experience

Qualifications

• Minimum 2 years of experience in Customer Success Management, Account Management, or Sales Development in a software company
• Highly detail-oriented with the ability to capture and record customer information accurately
• Ability to connect and build long-lasting relationships with customers
• Ability to quickly adopt and effectively use new technical platforms and internal processes
• Skills in Salesforce.com, Outlook; Trello; Teams; Calendly and Confluence