Job Summary

A company in the marketing industry is looking for a Customer Success Manager.

Position Responsibilities

• Ensure a smooth handoff from sales and supervise and represent the client during the onboarding process
• Drive platform adoption by ensuring the client has the correct training and knowledge of the SessionM platform
• Manage the renewal process for recurring services and identify areas for upsell within the client's organization

Required Qualifications

• 5+ years of client / customer success experience OR relevant client-side experience
• Understanding of the marketing technology ecosystem (specifically customer data, CRM, messaging and loyalty platforms)
• Comfortable working with data analysts and providing actionable insights and recommendations
• Retail, restaurant or travel and hospitality experience preferred
• Experience with SaaS platforms preferred