Customer Success Manager

Job Summary

A company in the Business Services industry is looking for a Customer Success Manager.

Position Responsibilities

• Assist clients with onboarding, implementation and account management
• Develop relationships with customer stakeholders and partner with internal teams to deliver the best customer experience
• Activate and renew the customer base, acting as the customer's main advocate within the company

Required Qualifications

• Significant experience building and nurturing customer relationships
• Fluency in Estonian
• Record of meeting or exceeding customer renewal and retention goals in a high growth setting
• Experience working with clients and team members from multiple countries and across multiple time zones
• Experience working at a high growth start-up or scale up