Job Summary

A company in the Information Technology industry is looking for a Customer Success Manager.

Position Responsibilities:

• Owning the customer experience from contract signing, tasked with streamlining onboarding, engaging, retaining, and driving customers' understanding of existing and new services and products to ensure customer satisfaction and customer retention
• Conduct periodic check-in meetings with assigned customers as prescribed to ensure smooth operation of their software environment and identify challenges if applicable and document all customer touch points in HubSpot. Additionally, participate in scheduled business reviews and health checks
• Increase adoption of Isos Technology services and software licenses through the implementation of an outreach strategy

Required Qualifications:

• Bachelor's degree or equivalent related experience
• 3 - 7 years of professional work experience (post-undergraduate studies) in a sales/business development/account management capacity with an emphasis on customer support and retention
• Strong customer orientation, dedication, and passion for delivering a great customer experience
• Technology industry experience and aptitude desired
• Proven ability to work cross-functionally in a fast-paced environment