Customer Success Manager

Job Summary

A company in the technology industry is looking for a Customer Success Manager.

Position Responsibilities:

• Build and maintain strong relationships with clients to ensure successful business outcomes
• Collaborate with cross-functional teams to identify opportunities to improve the customer experience and drive customer retention
• Develop and implement strategies to increase customer engagement and adoption of our technology platform

Qualifications:

• Bachelor's degree
• 5+ years of experience in a customer-facing role, preferably in the technology industry
• Proven track record of successfully managing and retaining customer accounts
• Experience with project management and the ability to manage multiple tasks and priorities simultaneously
• Proficiency in Salesforce and G-Suite and learning new technologies