Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will be responsible for managing the technical aspects of relationships with enterprise-level customers.

Key Responsibilities:

• Build strong connections with enterprise clients, guiding them through implementation, optimization, and growth of the platform
• Provide proactive recommendations to enhance ongoing usage of the platform and identify opportunities for expansion
• Act as a liaison between enterprise customers and the Services team, gathering requirements and identifying suitable projects

Qualifications:

• 2+ years of relevant work experience in Customer Success, Event Technology, or Technical/Solutions Architecture
• Proficiency in HTML, CSS, JavaScript, APIs, JSON, and HTTP Requests
• Familiarity with JIRA and experience with integrations with Salesforce, Marketo, Hubspot, or Eloqua
• Experience working with large, complex, distributed systems within enterprise-level organizations
• Understanding of various business processes and applications, and ability to translate technical concepts into business terms