Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, who will be responsible for managing client relationships and optimizing publishers' ad stacks.

Key Responsibilities:

• Liaise between clients and internal teams, responding to client inquiries and providing support via phone, email, and Slack
• Monitor site performance and offer optimization ideas with the help of the PubOps team
• Conduct business reviews for publishers and offer growth opportunities

Required Qualifications:

• 2-3 years of Client Services experience in the AdTech industry
• Familiarity with the AdTech industry and understanding of the programmatic landscape
• Comfortable with Google Products and working in CRM systems
• Quick learner with the ability to adjust to changing environments
• Technical comfort with ad tech terminology and concepts