Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will work with customers to ensure their success in leveraging products and hiring the best talent for their teams.

Key Responsibilities:

• Manage a portfolio of mid-market and enterprise customer accounts, advising them on improving hiring and quality through adoption of products
• Monitor and own customer health metrics, conducting business reviews and driving expansion and renewal conversations
• Constantly re-imagine and improve the client experience, collecting ongoing customer feedback and developing effective communication strategies

Required Qualifications:

• 2+ years of experience in Customer Success, leading expansion and adoption across mid-market to enterprise accounts
• 4+ years of professional experience in a customer-facing, relationship management focused role
• Experience in a startup environment and strong ownership mindset
• Available for collaborative work Monday - Friday from 10am-3pm PT
• Authorized to work in the US or Canada and located in the US or Canada