Customer Success Manager

Job Summary

A company is looking for an experienced Customer Success professional who thrives in an entrepreneurial environment.

Key Responsibilities:

• Drive customer success outcomes by owning, managing, and maintaining high levels of client satisfaction and support for accounts
• Develop an executive-level understanding of accounts through quarterly business reviews
• Maintain and improve high customer renewal rates and reduce churn

Required Qualifications:

• 3+ years experience in healthcare technology and customer-facing roles
• Deep understanding of value drivers in recurring revenue business models
• Ability to manage and influence through persuasion, negotiation, and consensus-building
• Entrepreneurial, self-sufficient, and self-driven
• Thorough attention to detail and a bias toward action