Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Onboard and support customers during the transition from sales to post-sales support
• Evaluate customer needs and establish retention goals and milestones
• Promote product value, upsell services, and address customer concerns

Qualifications:

• 3-5 years of experience as a Customer Success Manager
• Experience in brand image and promoting value through customer experience
• Technical skills related to the products and services offered
• Accountability and personal organization
• Preferably a degree in communications, sales, or marketing