Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Own the customer onboarding and ongoing journey for customers in the Mid-Market segment to drive success and adoption of the platform
• Develop a deep command of the platform to advise clients on use cases
• Manage commercial transactions for book of business including renewals and upsells

Required Qualifications:

• 3+ years of experience managing a customer book of business in a B2B SaaS organization
• Experience managing SaaS commercial transactions, including renewals, upsells, and cross-sells
• Adept at developing trust and rapport with clients
• Familiar with technical SaaS concepts such as API, SFTP, and management of large data sets