Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Act as a trusted advisor, provide strategic consultation, and address customer inquiries
• Proactively engage customers and develop action plans to optimize usage and mitigate churn risk
• Manage a portfolio of accounts, conduct business reviews, and facilitate customer migration to web-based solutions

Qualifications:

• Five years of experience in a B2B customer-facing role, Account Management, Customer Success, or SaaS product consulting
• Familiarity with customs brokerage, freight forwarding, supply chain management, international trade, logistics, or shipping industry practices
• Exceptional communication, presentation, and negotiation skills
• Ability to understand clients' organizational goals and align solutions to address complex issues
• Metrics-driven and insightful, with the ability to communicate progress and identify roadblocks