Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager responsible for driving solution adoption and customer retention.

Key Responsibilities:

• Drive process change and product adoption through change management, executive relationships, project management, and training enablement
• Monitor customer health and take data-driven actions to influence the right behavior
• Conduct Quarterly Business Reviews, champion customer retention, and partner with Account Managers on upsells

Required Qualifications:

• 5+ years of experience as a Customer Success Manager for a SaaS solution
• Proven ability to uncover customer business needs and align product usage to meet those needs
• Eagerness to learn, try new things, and take calculated risks
• Data-driven and process-oriented with a track record of up-leveling products and processes