Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Identify customer needs and implement change management practices to create a streamlined onboarding experience
• Manage ongoing product training and community-building initiatives
• Refine and document internal processes for scalability and provide feedback to improve the customer experience

Required Qualifications:

• 3+ years of relevant work experience in a customer-facing role
• Track record of delivering on customer projects and improving customer satisfaction
• Strong interpersonal skills and ability to build relationships with customers and internal teams
• Ability to develop product knowledge and train others effectively
• Project management skills to streamline internal workflow