Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will be responsible for driving product adoption and engagement, customer retention, and long-term value for their portfolio of customers.

Key Responsibilities:

• Intimately understand customer value drivers and their progress towards achieving their Accessibility goals
• Coordinate and lead Business Reviews with Customer stakeholders and other account team members
• Champion strategies with customers and internal stakeholders to drive continued use of software and services products

Required Qualifications:

• Minimum 3 years of experience in a Customer Success Manager or Account Manager role in a software or SaaS organization
• Metrics driven, analytical, and process-oriented attitude with ability to prioritize focus across a large portfolio of large brands and customers
• Shown ability to build and maintain positive relationships with a diverse set of internal and external stakeholders
• Good understanding of value drivers in annual recurring revenue (ARR) and SaaS business models
• Experience with Microsoft Office 365 software suite, or equivalent collaboration software