Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Own post-sales relationships with a portfolio of customers and advocate for their success
• Manage multiple customer deployments and escalations simultaneously
• Promote product adoption, referencability, and customer advocacy with key customer stakeholders

Required Qualifications:

• Cybersecurity or IT background, experience with cloud environments and device management solutions
• Ability to effectively influence key stakeholders and drive value with them
• Experience working with enterprise customers to coordinate resolution of complex technical issues and project manage deployment initiatives
• 2-3 years of work experience managing relationships with enterprise customers in the cybersecurity or device management space
• Outgoing personality, customer-facing skills, and a passion for problem-solving