Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Act as the client advocate and product specialist for assigned customers
• Deliver remote services to new and existing customers, including software installation, onboarding, and training
• Ensure positive customer experiences by proactively managing and growing customer relationships

Required Qualifications:

• 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer
• Knowledge of privilege access management and cybersecurity best practices
• Comfortable interfacing directly with complex clients at the director level
• Ability to understand high-level technical aspects of products and provide business and technical solutions
• Competency with Salesforce and Customer Success Management platforms