Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Act as post-sale customer point of contact and drive increased customer adoption and utilization of the product suite
• Assist in customer renewal and focus on improved retention
• Develop high-level relationships with customers to assure strong relationships are intact and drive increased value for the products and services

Required Qualifications:

• 1-3 years in customer success/account management, professional services, or operations positions within the healthcare industry and/or SaaS based companies
• BA/BS required, Master's degree in business, healthcare administration, or other healthcare-related field a plus
• Track record of fostering and building strong customer relationships with senior stakeholders
• Familiarity with Salesforce CRM and disciplined record keeping concerning customer engagement
• Ability to analyze customer usage data and develop recommendations based upon data insights