Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will manage relationships with customers, promote product adoption, and handle customer escalations.

Key Responsibilities:

• Retain and grow revenue for existing customers
• Own product adoption metrics and relationship plans
• Conduct quarterly business reviews and provide adoption recommendations

Qualifications:

• 3+ years of experience in a customer-facing role with a SaaS organization
• Proven track record of increasing adoption and contract value growth
• Knowledge of analytics market or experience in SaaS/digital space
• Strong operational discipline and analytical mindset
• Bachelor's degree (bonus: computer science or advanced degree)