Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager in the United States.

Key Responsibilities:

• Manage post-sales activity, including onboarding, support, and relationship-building
• Drive revenue growth through expansion, cross-selling, and up-selling opportunities
• Advocate for customers and influence internal teams to improve customer experience

Qualifications:

• 3-5 years of experience in Customer Success or a similar customer-facing role
• Demonstrated ability to drive sustainable account growth
• Experience with project management and account business planning
• Comfortable with technology and ability to learn new software
• Strong interpersonal and communication skills, with the ability to influence customers and build relationships