Customer Success Manager

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Reviewed: Thu, Sep 21, 2023

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Management

Education Level: Bachelors

Job Summary

A company is looking for a Customer Success Manager in the United States.

Key Responsibilities:

Develop and manage strategic relationships with customers to promote a strong partnership
Ensure customer satisfaction, retention, and growth by advocating for customer needs and addressing any issues
Coordinate with internal teams to provide timely action and communication, and synthesize data for customer presentations

Required Qualifications:

8+ years of experience in Service Management or a related role
Technical account level exposure within ERP systems, managed hosting, cloud environments, networking, SAN/storage, disaster recovery, database management, and security solutions
Ability to manage multiple accounts and priorities
Demonstrated independence, proactivity, and solution-oriented mindset
BS/BA degree and technology background preferred

COMPLETE JOB DESCRIPTION

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