Job Summary

A company is looking for a Customer Success Manager in the United States.

Key Responsibilities:

• Develop and manage strategic relationships with customers to promote a strong partnership
• Ensure customer satisfaction, retention, and growth by advocating for customer needs and addressing any issues
• Coordinate with internal teams to provide timely action and communication, and synthesize data for customer presentations

Required Qualifications:

• 8+ years of experience in Service Management or a related role
• Technical account level exposure within ERP systems, managed hosting, cloud environments, networking, SAN/storage, disaster recovery, database management, and security solutions
• Ability to manage multiple accounts and priorities
• Demonstrated independence, proactivity, and solution-oriented mindset
• BS/BA degree and technology background preferred