Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Act as a trusted advisor, provide strategic consultation, and address customer inquiries
• Proactively engage customers and develop action plans to optimize usage and mitigate churn risk
• Manage a portfolio of accounts, conduct business reviews, facilitate customer migration, and provide training

Required Qualifications:

• Five years of experience in a B2B customer-facing role
• Background in Account Management, Customer Success, or SaaS product consulting
• Familiarity with customs brokerage, freight forwarding, supply chain management, international trade, logistics, or shipping industry practices