Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Lead customers through onboarding and help them implement the company's product
• Drive adoption and growth by conducting strategy sessions, check-ins, and facilitating stakeholder alignment
• Contribute to evolving customer success playbooks and processes, and share customer feedback with internal teams

Required Qualifications:

• 3-7+ years of previous experience in a Customer Success role for technical SaaS products
• Proven experience collaborating successfully with internal/external stakeholders and team members
• Strong relationship-building skills and ability to turn customers into advocates
• Experience closing renewals and upsells at a high rate
• Passion for startups, software, and SaaS products