Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager in the field of Customer Experience.

Key Responsibilities:

• Drive product adoption, utilization, and expansion opportunities using customer data and analytics
• Deliver on 90%+ annual subscription renewals by maximizing clients' success with our products
• Manage a steady volume of email and phone conversations with a large customer portfolio

Required Qualifications:

• At least 4 years of experience in customer success or account management
• Exceptional prioritization and organizational capabilities to manage all aspects of a $2M+/- book of business
• Ability to work independently and manage multiple customer relationships simultaneously
• Technically adaptive with capability to learn new solutions, features/functionality, and communicate those in a value-added way to customers
• Continuous learning mindset and detail-oriented approach to the mission of creating jobs