Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Build and nurture relationships with new and existing customers to drive retention and growth
• Manage contract renewals and upsells, owning the process end-to-end
• Anticipate and resolve customer issues, identify expansion opportunities, and record customer details in CRM

Required Qualifications:

• 3-5 years of experience as a Customer Success Manager or Account Manager
• Skilled at building relationships with decision-makers and stakeholders
• Track record of driving customer success in complex environments
• Background or passion for women's health, maternity, or childcare is a plus
• Experience in healthcare, healthtech, or benefits administration is a plus