Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Serve as subject matter expert on the company's value proposition, products, services, and go-to-market strategy
• Meet or exceed all customer success metric targets for assigned customers
• Cultivate customer advocacy and impact stories through strong relationships with faith-based and non-profit leaders

Required Qualifications:

• Bachelor's Degree or equivalent professional experience, MBA/Consulting experience preferred
• 3+ years of experience in a SaaS-oriented customer success management function, certification preferred
• Familiarity with CS tools such as Salesforce, Gainsight, G-Suite, Tableau, etc
• Experience in planning, organizing, and delivering executive business reviews
• Strong organizational skills and ability to adapt to changing needs of the organization