Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Build and execute customer success plans
• Monitor product usage and identify educational opportunities for customers
• Maintain high levels of customer engagement, satisfaction, and NPS

Required Qualifications:

• Minimum of three years of experience in Customer Success with eCommerce SaaS technology
• Experience in building client relationships and developing long-lasting connections
• Well versed in Account Management and identifying upsell and expansion opportunities
• Thirst for problem solving and finding new value through technology
• Subject matter expert in warehouse operations