Customer Success Manager, Acute

Job Summary

A company is looking for a Customer Success Manager, Acute - Retention & Growth.

Key Responsibilities

• Own overall customer success, focusing on retention and long-term financial outcomes
• Drive adoption and value by developing success plans and identifying usage trends
• Build and scale the customer success approach, managing a portfolio of customers

Required Qualifications

• 3+ years of experience in a Customer Success Manager role within a SaaS company
• Proven ownership of post-implementation customer outcomes related to retention and renewals
• Hands-on product fluency in a proprietary SaaS platform
• Strong executive presence with experience presenting to senior leaders
• Analytical mindset with experience translating data into ROI narratives