Customer Success Manager, Ads

Job Summary

Customer Success Manager, Ads, is a full-time remote position responsible for managing advertiser relationships, guiding onboarding and campaign launches, and analyzing performance to drive growth on the advertising platform.

Key Responsibilities

• Manage relationships with a portfolio of advertising partners as their primary contact
• Guide advertisers through onboarding and campaign launches to ensure product adoption
• Analyze campaign performance and provide actionable recommendations for improvement

Required Qualifications

• 5-10+ years of experience in digital advertising, account management, or a related client-facing role
• Experience managing advertiser or agency relationships in a platform or adtech environment
• Proficient in interpreting performance data and translating insights into strategic recommendations
• Experience with data querying tools such as SQL or advanced Excel/Google Sheets
• Fluent in both Spanish and English, with clear communication skills for diverse stakeholders