Customer Success Manager, AI Adoption

Job Summary

A company is looking for an Enterprise AI Customer Success Manager, Adoption (West).

Key Responsibilities

• Scale activation frameworks and identify repeatable customer deployments
• Lead customer AI program strategy focusing on change management and use case prioritization
• Drive platform usage and adoption through customized trainings and champion programs

Required Qualifications

• 5-9 years in customer-facing roles with a strong record of service in complex organizations
• Experience in building repeatable processes and frameworks
• Technical aptitude and enthusiasm for AI, with the ability to translate technical concepts into business value
• Skilled in enablement and change management for diverse audiences
• Exceptional executive presence and ability to manage multiple high-priority projects