Customer Success Manager, APAC
Job Summary
Fluent in both Mandarin and English, the full-time Customer Success Manager, APAC will serve as the primary point of contact for clients in China, driving satisfaction and growth by understanding their business objectives and facilitating platform adoption remotely.
Key responsibilities:
- Develop a deep understanding of customers' business objectives and success metrics
- Respond to inquiries and resolve issues promptly in both Mandarin and English
- Engage proactively with customers to drive platform adoption and value realization
Required qualifications:
- Fluency in Mandarin (spoken and written) and English (spoken and written)
- Proven experience in a customer-facing role, such as Customer Success Manager or Account Manager
- Background in e-commerce or affiliate marketing is strongly preferred
- Ability to train on US East Coast hours while working in China Standard Time
- Experience with CRM software and business intelligence tools; HubSpot knowledge is a plus
Complete Job Description
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