Customer Success Manager - CA

Job Summary

A company is looking for a Customer Success Manager - West.

Key Responsibilities

• Lead the technical onboarding process for new customers and develop onboarding plans
• Advocate for customer needs within the organization and collaborate with internal teams
• Manage customer issues in collaboration with Technical Support and Customer Engineering teams

Required Qualifications

• 3+ years of experience in customer-facing roles such as Customer Success or Technical Account Management
• Knowledge in areas like Supply Chain Security, DevSecOps, and regulatory compliance
• Ability to take ownership of customer portfolios and make key decisions autonomously
• Entrepreneurial mindset with experience in building new processes
• High emotional intelligence and strong priority management skills