Customer Success Manager, Canada

Job Summary

A company is looking for a Customer Success Manager to drive customer loyalty and satisfaction throughout the customer lifecycle.

Key Responsibilities

• Act as the primary advocate for customers, understanding their strategies and product needs
• Analyze customer usage data to identify trends and opportunities for growth
• Lead account reviews and drive discussions to optimize customer experience and product usage

Required Qualifications

• Proven experience in Customer Service, Account Management, or Project Management
• Strong understanding of CRM systems, with experience in HubSpot Workflows preferred
• Familiarity with deploying technology or support services, ideally using AI tools
• Experience working with Government of Canada customers is highly desirable
• Fluency in English and French is required