Customer Success Manager - DACH

Job Summary

Owning the technical depth and commercial outcomes for ElevenLabs' customers in the DACH region, the full-time Customer Success Manager - DACH will manage onboarding, enablement, and growth while driving revenue retention and expansion in a remote environment.

Key responsibilities

• Run onboarding and enablement processes across ElevenLabs' platform and tools, ensuring customer adoption and satisfaction
• Manage a defined book of business, focusing on Gross Revenue Retention, Net Revenue Retention, and identifying upsell opportunities
• Collaborate with Sales, Engineering, and Customer Success leadership to translate technical wins into revenue growth

Required qualifications

• 5+ years of experience in Customer Success, Account Management, or Technical Account Management within B2B SaaS or AI/ML products in the DACH region
• Fluency in German and English, with a strong understanding of the DACH market and its cultural nuances
• Experience with building and deploying AI agents, as well as familiarity with API integrations and SDKs
• Proven track record of driving revenue outcomes, including managing a revenue quota and handling renewals and cross-sell opportunities
• Strong analytical and problem-solving skills, with the ability to work independently in a remote team setting